Joie nappa leather bag

If you are not satisfied with your product, you can return it to us for a refund within 14 days of receiving the product.

The return policy will not apply if you have already worn the product. Therefore, please keep the status of the product exactly the same as the one received.

If you want to return the product please contact us and we will provide you with the return address and instructions.

Return the product to the address we have provided to you and then provide us with the tracking number.

Please do not use major shipping companies such as DHL, EMS, or FedEx. Use the regular registered mail service to avoid entry problems.

The cost of return shipping is entirely your responsibility.

You should always bear in mind that returning a product to China is not easy and it may happen that the Chinese customs will not accept your return and will return the product to you.

In this case, it could happen that you will have to ship twice and wait a long time.

So before buying, please carefully choose the product and size, in order to avoid the possibility of having to return it.

In any case, we will not be able to provide you with a refund if we have not first obtained the purchased product back.